Tony Hart is the Director of Information Technology at Essentium. The organization manufactures 3D printers, including the plastic filaments that go along with them. Essentium also does contract work for the Department of Defense.

Tony is passionate about business process management and emphasizes digging deeper when solving a problem, as we hear in this episode. Instead of jumping into a solution, work to understand the person’s underlying goal. By asking deeper questions, you can ensure they can actually meet that goal. Next, by teaching others how you came to your solution, you can ensure you aren’t a bottleneck in the business nor a constraint to your own growth.