Steve chats with Callan Bignoli and Lauren Stara, authors of Responding to Rapid Change in Libraries: a User Experience Approach, about how they met and decided to write a book together, how the New York Public Library lions guided their thinking, and the myriad issues libraries need to consider to prepare for future change.

CALLAN BIGNOLI is the director of the library at Olin College of Engineering in Needham, Massachusetts. She gathers inspiration from everywhere to inform user-centered practices and push the profession forward. Callan studies and speaks about user experience design, library management, and social issues in technology, challenging students and colleagues to fight for a more just and human future. She tweets at @eminencefont and can be reached at [email protected].

LAUREN STARA is a library building specialist with the Massachusetts Board of Library Commissioners, helping public libraries around the Commonwealth improve their physical spaces. A registered architect and a librarian, she has worked in and/or consulted for libraries in eight US states, three Canadian provinces, and three Eastern European countries. She has taught at library schools in Canada and Bulgaria, and she speaks and presents frequently on library design, design thinking, and service design. Lauren can be reached at [email protected].

SHOW NOTES:

Responding to Rapid Change in Libraries: a User Experience Approach
Ambient Findability by Peter Morville
Don’t Make Me Think by Steve Krug
“Vocational Awe and Librarianship: the Lies We Tell Ourselves” by Fobazi Ettarh | In The Library With The Lead Pipe
Library Space: A Planning Resource for Librarians