Great institutions are constantly chasing the ultimate customer service experience.

Once they’ve reached a threshold of excellence, how do they retain it?

That’s one of the great questions that Todd Treadway, Digital Channels Director and Senior Vice President at Provident Bank, had for me in this episode.

Todd and I had a wonderful conversation when we met at the Total Expert event Accelerate in Arizona last fall.

We took this opportunity to continue the dialogue and catch up on his experience with his firm’s digital growth journey.

Join us as we also discuss:

• The evolution of personalization in customer service [8:00]

Check out these resources we mentioned during the podcast:

• Email Todd at [email protected]

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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