In this episode, you will understand what empathy really is and how it can help you become better at serving your clients. Andy explains why it is hard to do and what it requires but he also shows how it can greatly impact your relationships with your clients.

 

Check out this episode now and enjoy!

Quotes:

“If Our Intent Is To Serve Another Person, Empathy Allows Us To Respond Appropriately. It Allows Us To Be Successful In Our Relationships.“

“When We Start To Empathize With Another Person, We Start To Understand Them More Deeply, As Opposed To Just Coming In And Thinking, We Have The Answer To Them.”

“Empathy Requires Honesty. And Without It, The Response Is, It's Patronizing. It's When There's Honesty Without Empathy, It Can Be Delivered As Rude And Blunt And Abrasive.”

“Trusted Advisors, They Don't Operate In A Transactional World With Their Clients. They Operate By Feeling What Their Clients Feel And Delivering Like They're Solving Their Own Problems.”

 

Show Notes:

(00:00) Podcast Intro 

(00:27) If You Need Help Creating A Set Of Values, You’re Welcome To Sign Up For A Complimentary Course At https://theconsultingplaybook.com/values 

(01:19) Clients Are Looking For Results, Not Empathy 

(02:04) What Empathy Really Is

(05:25) Empathy Allows Us To Respond Appropriately

(07:11) Being Able To Understand The Clients More Deeply

(09:05) Empathy Requires Honesty

(10:22) Why Is Empathy So Hard?

(13:34) Andy’s New Book The Trust Paradigm Is Available On Amazon And Other Book Retailers