FINE is a 4-Letter Word

198. Leading With Humanity Over Hustle with Christian Agulles


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A lot of companies use positive-sounding cliches like “people over profit” and “work-life balance”. This sounds good, until somebody pulls the sales reports and says “we need more revenue and profits”. Then, the bottom line becomes the bottom line. This is sometimes served with a side of “you come to work to do work, change the world on your own time”.

Now, picture a model where putting people over profit actually increases profits. Where work-life balance is not measured using number of hours worked or percentage of time in the office vs. working remotely. Being involved with a company that breaks the rules and norms for its industry, where coming to work to do work means doing your part to change the world.

Christian Agulles has created all of these things in an industry known for squeezing its engineers like getting that last drop out of the toothpaste tube.

Born and raised in College Point, a little town in Queens, Christian was a devout Catholic who went to church, went to Catholic school, and had the whole Catholic experience that, as he describes it, formed him and scarred him at the same time. His father, a police officer, was shot in the line of duty when Christian was seven. Even being able to retire on three-quarters pension, that money didn’t go far supporting a family including Christian and his two younger brothers. His mother went to work in the school cafeteria so she could align her schedule with her sons, and cleaned houses on weekends. By example, she taught Christian to not be afraid to do hard things and to do them with grace.

While starting his family, Christian spent the first 20 years of his career with an engineering firm that moved him around the country to open new offices. But over those 20 years, his employer was repeatedly acquired and evolved into company that focused more on acquisition, revenue, and EBIDA. It was right around this time he was recruited to join PAE. Everything worked out fine, yes? Well, Fine is a 4-Letter Word.

Did his moment of realization come from a coaching session at PAE with Sandy Lindstrom, known for the “polishing the diamond” principle, where he found out they did not feel he was very good at delivering feedback?

Was it discovering that his foundational values around doing hard work with grace could be merged with volunteerism, altruism, and contribution?

In a moment, when I bring Christian on, he’s going to guide us through his experience leading a Certified B-Corporation and how he’s taken one of their metrics – utilization – and redefined it to build PAE into a company that has a net positive impact not only on its employees, but on society as a whole. If, up until now, you’ve seen your best-laid plans get trumped by “the bottom line” when bills are due, this could be what you need to hear.

Christian’s hype songs are "Bring It On Home To Me" by Sam Cooke and "Right to Be Wrong" by Joss Stone.

Resources:

  • Christian Agulles’ website: https://www.pae-engineers.com/
  • LinkedIn: https://www.linkedin.com/in/christian-j-agulles/

Invitation from Lori:

This episode is sponsored by Zen Rabbit.

Smart business leaders know trust is the foundation of every great workplace. And in today’s hybrid and fast-moving work culture, trust isn’t built in quarterly town halls or the occasional Slack message. It’s built through consistent, clear, and HUMAN communication.

Companies and leaders TALK about the importance of connection and community. And it’s easy to believe your organization is doing a great job of maintaining an awesome corporate culture. Because you’ve got annual all-hands meeting and open door policies, and “fun" team-building events.

But let's be real. Leaders who are serious about building real trust are finding better ways to strengthen culture, create connection, and foster community.

That's where I come in. Forward thinking companies are hiring me to produce internal podcasts. To bring leadership and employees together through authentic stories, real conversations, and meaningful connections. Think of it as your old-school printed company newsletter - reinvented for the modern workforce. I KNOW, what a cool idea, right?!

If you run, work for, or know of a company that wants to upgrade communication, facilitate connections, build community, and maintain culture, let's chat. Message me at Lori@ZenRabbit dot com.

Because when people feel heard, they engage.

When they engage, they perform.

And when they perform, the business succeeds beyond projections.

Now, let’s head over to meet Christian. As you’ll see when we go through, this comes with a lot of “two-fers” that could double the value of your time hanging out with us!

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FINE is a 4-Letter WordBy Lori Saitz

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