<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a text</a>Week 1 Topic: Empathy in Support How important is empathy in support? I spoke to Matt Dale about that and whether you can foster or build empathy as a skill.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the show</a>

Send us a text Week 1 Topic: Empathy in Support How important is empathy in support? I spoke to Matt Dale about that and whether you can foster or build empathy as a skill. Support the show

<a href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms" rel="noopener noreferrer">Send us a text</a>Week 1 Topic: Empathy in Support How important is empathy in support? I spoke to Matt Dale about that and whether you can foster or build empathy as a skill.<a href="https://www.patreon.com/user?u=28654526" rel="noopener noreferrer">Support the show</a>

2: Empathy with Matt Dale

<div>Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.</div>

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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2: Empathy with Matt Dale

2: Empathy with Matt Dale