It goes against our entire nature to have people not liking us. It is bloody awful but thankfully, most of the time we can avoid these people.

Not so with speaking. When we present, there is one indisputable fact. We cannot please all the people all the time. Some audience members will not like us, our message or both.

In this episode, David uses an example of someone who sent him a vitriotic e-mail in response to something he felt very passionate about. He also shares how to manage difficult audience members.