The second episode of this season of It's The Small Things welcomes Origin co-founder and COO, Victoria Brocklesby. Along with her cousin, Neil Ginger, Victoria has built the bespoke window and door manufacturer into a £40m business.

Victoria shares how a pioneering approach to customer service, good internal communication and an ethos of always listening to staff ideas has transformed Origin from a small family operation into a global business with 300 employees.

The episode has advice on:

• Adopting technology to improve collaboration
• Creating a culture where staff are empowered to try new ideas without fear of failure
• Putting customers first – in this case with a promise to deliver bespoke orders the next day if required