The Impact and Future of AI in IT Management: A Discussion from the 2023 ServiceNow World Forum

In this 'Talking Tech with Tricerat' episode, Andrew Parlette is joined by Zach Lander-Portnoy at the ServiceNow World Forum 2023 held in New York City. The conversation revolves around the increasing role Artificial Intelligence (AI) plays in IT management. AI was a primary theme at the forum and its potential was discussed, such as improving user experiences, streamlining workflows, enhancing customer service, and automating the summarization of back-and-forth conversations to build knowledge-based resources. Discussions included advancements in AI like virtual assistants, data accuracy for machine learning models, and AI's role in enterprise software. The duo also highlighted Tricerat's efforts to integrate AI into its print solutions for better management and data-feeding into IT platforms like ServiceNow.

00:00 Introduction and Overview of ServiceNow World Forum 2023

00:21 Exploring the Role of AI in IT Management

03:30 ServiceNow's Vision for AI and IT

10:09 Tricerat's Integration with ServiceNow and AI