The Impact and Future of AI in IT Management: A Discussion from the 2023 ServiceNow World Forum

In this 'Talking Tech with Tricerat' episode, Andrew Parlette is joined by Zach Lander-Portnoy at the ServiceNow World Forum 2023 held in New York City. The conversation revolves around the increasing role Artificial Intelligence (AI) plays in IT management. AI was a primary theme at the forum and its potential was discussed, such as improving user experiences, streamlining workflows, enhancing customer service, and automating the summarization of back-and-forth conversations to build knowledge-based resources. Discussions included advancements in AI like virtual assistants, data accuracy for machine learning models, and AI's role in enterprise software. The duo also highlighted Tricerat's efforts to integrate AI into its print solutions for better management and data-feeding into IT platforms like ServiceNow.

00:00 Introduction and Overview of ServiceNow World Forum 2023

00:21 Exploring the Role of AI in IT Management

03:30 ServiceNow's Vision for AI and IT

10:09 Tricerat's Integration with ServiceNow and AI

In the third episode of Talking Tech, host Andrew Parlette discusses the concept of personal knowledge management using digital information processing and note taking practices. He references Tiago Forte's book 'Building a Second Brain', exploring the idea of creating versatile intermediate packets from processable notes. The episode focuses on the creation and organization of information for it to be usable, actionable, and easily referenceable. Andrew stresses the importance of contributing to shared knowledge, whether in a professional environment or the wider digital community. He also emphasizes a need to constantly produce, share, and distribute content, a challenge he draws from Forte's work.

00:00 Introduction

00:09 The Importance of Note Taking and Content Creation

00:28 Learning from Tiago Forte's Book

01:44 The Concept of 'Verum Ipsum Factum'

02:56 The Idea of 'Real Artists Ship'

04:21 The Power of Thinking Small and Creating Intermediate Packets

06:00 The Stages of Content Creation: Private, Internal, and Public

09:52 The Challenge of Content Creation

10:48 Conclusion: The Importance of Creating, Sharing, and Shipping

This podcast discusses a recent announcement from Microsoft about the distribution of third-party printer drivers via Windows Update. Andrew delves into the implications of this change for both IT admins and end users, drawing contrasts between misleading internet narratives and the actual substance of the announcement. Particular emphasis is given to not panicking about this change as it's neither eliminating third-party drivers entirely nor affecting print features for legacy drivers. Andrew examines the varied impacts of these changes on enterprise environments and home users, also highlighting how modern print management can be useful under such situations. He concludes by encouraging a discussion on how these changes affect different environments and use cases.