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2. What is the ChatBot and Customer Experience Nowadays!
Every day we interact with the Internet via smartphones, communicate in messengers, make online purchases and want to get personal support.
Today our guest, Artem, СTO of GoChatBot with experience in building automation of communications for companies for more than 5 years.
Topics discussed in the episode:
- what is the first customer experience model in the past
- how customer experience evolved from 2000
- how e-commerce companies communicate with clients
- what are mistakes companies make losing conversation rate and repeat purchases
- how chatbot can help to increase customer loyalty and sales
- what is the functionality of chatbot
- what is the next technology step and METAVERSE
Sources:
Robotics Technology Center - http://gochatbot.cx/
Digital Marketing Agency - https://getleads.agency
Mikhail Silver LinkedIn
Andrew Stark LinkedIn
Artem Garashko LinkedIn
View all episodes
By It's Not a Sweet Business PodcastEvery day we interact with the Internet via smartphones, communicate in messengers, make online purchases and want to get personal support.
Today our guest, Artem, СTO of GoChatBot with experience in building automation of communications for companies for more than 5 years.
Topics discussed in the episode:
- what is the first customer experience model in the past
- how customer experience evolved from 2000
- how e-commerce companies communicate with clients
- what are mistakes companies make losing conversation rate and repeat purchases
- how chatbot can help to increase customer loyalty and sales
- what is the functionality of chatbot
- what is the next technology step and METAVERSE
Sources:
Robotics Technology Center - http://gochatbot.cx/
Digital Marketing Agency - https://getleads.agency
Mikhail Silver LinkedIn
Andrew Stark LinkedIn
Artem Garashko LinkedIn