Conflict Owner's Manual

20 How to turn conversation competence into conflict competence


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Conflict overwhelms your calm conversational skills that connect you to the other person. So, how do you stay in touch with your calm conversational competence, to carry it into conflict competence? Deborah shows you how to hack your conversation competencies for conflict competencies. 

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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Conflict Owner's ManualBy Dr. Deborah Sword, with co-host Tyson Bankert