Matt shares hard-earned lessons from over 20 years in the catastrophe claims industry. From personal pitfalls like poor health choices (60 pounds overweight from drive-thru meals) to professional missteps—like fearing contractors, neglecting car maintenance, or rushing inspections without quality—the adjuster reveals how small mindset shifts and planning can transform your career. Key takeaways include the power of patience for long-term success, the compounding value of networking in the tight-knit IA community, and the missed opportunities from not getting more licenses early (e.g., skipping Texas, the hail capital). Diversifying into commercial claims, avoiding fancy gear or cars for field work, and mastering communication—the #1 complaint from managers—are also covered. Practical tips like using a cheap Dell laptop, working side gigs in the off-season, and giving yourself a post-storm break round out the advice. Learn how being 5% better can give you a raise and why every opportunity is a chance to build skills. 

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