In this episode of "Problem Solved," we talk to three previous guests of the podcast – Bobbie Watts, Gretchen Macht and Ali Hobbs – about the "good, bad and ugly" lessons of 2020. The three professionals discuss the struggles and successes discovered in their careers and industries over the past year as well as their optimism for the heightened role and need for industrial and systems engineers in the wake of the global COVID-19 pandemic.