Professional Development for Women and Minorities

2023 BEYA (2802) Job Readiness Certification – Behavior and Business: Best Practices in Business Etiquette

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Professionals understand that etiquette in business is a critical factor in making decisions. Success in any industry relies on relationships with coworkers, clients, suppliers, or investors. When you are well-mannered and considerate in dealing with others, you create interesting, productive, long-lasting relationships. This course will discuss accepted business behavior and its importance in business correspondence.

By the end of this workshop, participants will be able to answer the following questions:

  1. What is the definition of etiquette?
  • What are the guidelines for making effective introductions?
  • What are the three Cs associated with making a good impression?
  • What are the three steps in giving a handshake?
  • What is one technique you can use to remember names?
  • What are two ways to minimize nervousness while in social situations?
  • What are the two differences between a formal and an informal letter?
  • What color connotes dominance and power? Vitality and harmony?
  • Etiquette can help businesses improve in what four areas?
  • What is (are) the difference(s) between a formal and an informal letter?
  • What are the differences between these dress codes: dressy casual, semi-formal, formal, and black tie?
  • What are the basic guidelines in international etiquette?

    • Speakers:

    Sondia Christian, Director of Business Integration, Huntington Ingall's Industries

    Victor Brown, IBM

    Celena Noel, Managing Consultant, IBM

    ...more
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    Professional Development for Women and MinoritiesBy Career Communications Group, Inc

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