UNSCRIPTED

2025 Retrospective with Roy Dockery of TSIA


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In this episode of UNSCRIPTED, Sarah Nicastro and Roy Dockery, Sr. Director of Field Services Research at TSIA, reflect on their 2025 forecasts – from workforce flexibility and customer expectations to technology debt and AI adoption – and honestly assess where the field service industry delivered, where it fell short, and what leaders need to prioritize heading into 2026. 

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UNSCRIPTEDBy Future of Field Service

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