In this episode of UNSCRIPTED, Sarah Nicastro sits down with Faisal Hoque, serial entrepreneur, business strategist, and bestselling author, to explore the delicate balance between AI advancement and human potential. From distinguishing consumer AI from enterprise initiatives to understanding the concept of regenerative leadership, this conversation tackles how organizations can harness AI's power while preserving what makes us uniquely human.

In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Berend Booms, Head of EAM Insights at IFS Ultimo, to explore the evolving landscape of Enterprise Asset Management and its critical role in service transformation. Berend and Sarah also discuss their mentee/mentor relationship as well as share honest insights about a topic they bond over: balancing professional ambitions with family life.

In a brief solo episode, Sarah provides an update on Future of Field Service events for 2025 plus a sneak peek into a few other exciting things in the works!

Inthis episode of UNSCRIPTED, host Sarah Nicastro welcomes Amer Iqbal, a sought-afterspeaker who has spent the last 20 years leading innovation at some of theworld’s top companies including as the Head of Digital Transformation, APAC atMeta and Director of Digital Strategy & Innovation at Deloitte Digital.Amer joins Sarah to discuss some of the themes from his upcoming book, The 5Ways to Innovate.

In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Michael Potts, Executive Vice President at ACCO Engineered Systems, to explore strategic 'big bets' in talent acquisition and retention. From prioritizing cultural fit over quick hires, to embracing disruptive change and investing in emotional intelligence training, Michael shares how ACCO's $2B business is leading rather than following industry evolution. Whether you're struggling with recruitment challenges or seeking to build a more resilient service culture, this conversation offers actionable insights on creating an environment where top talent wants to stay. Tune in to discover why challenging the status quo might be your best strategy for long-term success.

In this heartfelt episode of UNSCRIPTED, host Sarah Nicastro sits down with Ged Cranny, Senior Consultant with Konica Minolta's International Service Business, as he reflects on his remarkable 45-year journey in field service on the cusp of retirement. From navigating the evolution of service from cost center to strategic advantage, to insights on balancing technological innovation with human connection, Ged shares candid perspectives on leadership, diversity, and the enduring importance of customer relationships. Whether you're a seasoned service leader or rising through the ranks, this conversation offers valuable wisdom on building successful service organizations while maintaining the 'family feel' that makes field service special.

Sarah sits down with Jason Anthoine, a veteran of internal communications with 35 years of experience, to unpack the critical balance between high-tech and high-touch communication, discuss how to leverage internal influencers effectively, and reveal why many leaders unconsciously 'under-lead.'

Sarah shares what’s on the hearts and minds of the Future of Field Service community when it comes to International Women’s Day 2025 and its theme to #AccelerateAction.

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Rob Kalwarowsky, an executive coach, author, and TEDx speaker, to discuss breaking the cycle of toxic leadership. Together, they:

• Explore Rob's background in heavy industry and his firsthand experience with toxic workplace cultures

• Define six distinct types of destructive leadership, including arrogant/violent, abusive narcissist, ghost manager, messy boss, passive-aggressive, and passive egocentric

• Discuss how modern leadership needs are evolving, particularly with younger generations demanding more empathetic and inclusive management styles

• Examine the importance of self-leadership and mindset work in becoming a better leader

• Highlight the significant gap in leadership training, with 85% of promoted managers receiving no formal training

• Consider the role of organizations in addressing toxic leadership and fostering positive workplace cultures

• Share examples of progressive leadership approaches, including companies that prioritize employee well-being and personal development

The conversation emphasizes that while toxic leadership remains prevalent, there are proven paths to creating healthier workplace environments that benefit both employees and organizational performance. Rob shares practical insights for leaders looking to improve their management style and break free from destructive patterns.

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Dave Cole, Director of Energy Strategy at Sizewell C, to explore the innovative shared resources model implemented in the UK's nuclear services sector. Together, they:

• Examine how Nuclear Services was created to address talent retention challenges and maximize resource utilization across multiple nuclear power licensees

• Delve into the unique aspects of operating in a highly regulated nuclear environment, including the importance of maintaining long-term technical expertise and regulatory compliance

• Explore the benefits of the shared resources model, including enhanced career paths for employees, improved resource planning capabilities, and increased opportunities for innovation

• Discuss the critical role of collaboration, trust, and shared purpose in making the model successful, highlighting how the organization operates as an extension of each licensee rather than a traditional supplier

• Consider the challenges and solutions in managing intellectual property, prioritization, and regulatory requirements across multiple licensees

• Investigate how technology and AI are being leveraged to drive efficiency and innovation while maintaining regulatory compliance

• Reflect on the potential application of this shared resources model in other industries, emphasizing the importance of trust, shared goals, and cultural alignment

The episode provides valuable insights for service organizations grappling with talent retention, resource optimization, and innovation challenges, while emphasizing the importance of creating a collaborative culture that values employee contribution and engagement.

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