UNSCRIPTED

Dave Mackerness, Director at Kaer and 2024 Stand Out 50 leader, returns to UNSCRIPTED to share what five years of scaling cooling-as-a-service has taught him — from building a regional footprint across Asia, to managing the customer behavior shift that comes with outcome-based models, to the AI platform Kaer has been building since 2017 that now makes their oldest plant their best-performing one.

What would it take for maintenance to become something people actually aspire to be part of? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Kevin Clark, Head of Industrial Strategy and Asset Management at Siemens. Kevin started his career turning wrenches on the shop floor and has spent more than 40 years working across every level of the industry. He talks about why maintenance is still seen as a cost centre, why the boardroom and the plant floor rarely have the same conversation about smart manufacturing, and why the biggest challenge in asset management isn't technology at all. And if Kevin had five years and a blank-cheque budget? He'd invest every dollar in developing people.

Peter George, Head of Global Sales and Service at Alfa Laval and 2025 Stand Out 50 leader, joins Sarah Nicastro to share how Alfa Laval transformed service from a break-fix necessity into a strategic competitive advantage - covering the service wheel, digital service centers, dedicated R&D for service products, and why work-life balance was the first thing Peter reached for when talking about talent.

Judaline Cassidy, union plumber, nonprofit founder, and CNN Champion for Change,joins Sarah Nicastro for a conversation about resilience, authentic allyship, and what it means to pay it forward. From growing up in Trinidad and Tobago to becoming one of the first women in Plumbers Local 371, to founding Tools and Tiaras to bring more young women into the trades, Judaline's story is as energizing as it is important.

Samantha Campbell, Senior Director of Field Services at Brightstar Lottery and 2025 Stand Out 50 leader, joins Sarah Nicastro to explore why mentorship is one of the most underutilized strategic tools in service leadership — including the story of reverse mentoring her CEO during a pandemic, the difference between mentors and sponsors, and how genuine one-on-one relationships drive retention and organizational change.

Throwing it back to a rerelease of the the very first episode of Frontline UNSCRIPTED - a series from Future of Field Service where host Sarah Nicastro steps away from the C-suite and hands the mic to the people doing the work.Phil Manchester, Service Team Lead at AirTight FaciliTech, joins Sarah Nicastro for the inaugural episode of Frontline UNSCRIPTED — a series that gives the mic to the people doing the work. Phil shares what drew him to the trades, how he made the leap from technician to team leader, and what frontline workers really need from leaders. Originally released in 2024, returning as part of our summer rerelease series.

What if the biggest barrier to change in your organization isn’t the technology — but the people leading it? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Brianna Sylver, founder of Sylver Consulting and bestselling author of Leading Through Freefall, to explore why change succeeds or fails long before implementation begins. Brianna shares practical frameworks for discovering your leadership superpower, navigating the emotional curve of change, managing resistance constructively, and prototyping AI in a way that keeps humans genuinely in the loop. Often, the biggest breakthroughs don’t come from moving faster - they come from taking a strategic pause.

Stuart Thompson, President of the Electrification Service Division at ABB, joins Sarah Nicastro to explore how ABB is using AR and AI to modernize field service across 3,000 engineers in 50 countries - real deployments, real results, and where the model is heading next. Originally released in 2023, returning as part of our July rerelease series.

Dave Sarazen, VP of Customer Service at Multivac, joins Sarah Nicastro to share exactly how his organization cut technician turnover in half — through a veteran hiring program, structured career paths, an apprenticeship model, and intentional leadership practices that keep field teams engaged and performing. Originally released in 2024, returning as part of our July rerelease series.

Rerelease: Jake Humphrey, co-host of the High Performance podcast and founder of The Whisper Group, joins Sarah Nicastro for a conversation about what truly distinguishes stand-out leaders — from authentic leadership and the thermostat model to recovery, resilience, and why optimism is a discipline, not a disposition. Originally released October 2024, returning as part of our July rerelease series.