In this episode of UNSCRIPTED, Sarah Nicastro speaks withPatrycja Sobera, SVP and GM of Digital Workplace Solutions at Unisys, about how organizations can differentiate through experience management. Discover how Unisys has transformed service delivery through their Experience Management Office, evolved from traditional SLAs to experience-focused metrics, and is delivering powerful experiences using a combination of proactive automation and human touch. Patrycja also shares candid insights on addressing the aging workforce challenge in field service, fostering workplace diversity in tech, and achieving career success while balancing motherhood.