For this episode, I have the opportunity to interview Kelly Swisher, the President of the Illinois Pawnbrokers Association and owner of Arlington Jewelry & Loan. Kelly talks about his "chain of one", team culture, treating people with respect, the importance of being a member of your state association, and more!

If you want to learn about how to change your business and make more money, order Pawn Profit Pillars. It is a bestselling book for pawnbrokers. You can get a copy at www.pawnprofitpillars.com