Chrissy Brown is the Chief Operations Officer of Atlantic Bay Mortgage Group. With over 25 years of financial services lending experience, she has worked for large banks, regional banks, brokerages, and independent mortgage bankers. Her passion lies in creating an operational team and experience she always wished she had. She aims to help each team member reach their highest potential while improving their personal lives through balance and appreciation.

Now that she has the privilege of overseeing all of Operations, she feels even more blessed to have had the opportunity to work in different areas. She firmly believes that it makes a world of difference when management can empathize with their teams’ challenges and stresses. It is her honor to serve her staff, and she continues striving to create an environment for her team that gives them the tools and support they need to flourish more than they thought they could.

Chrissy was named the 2021 Women of Influence by Housing Wire, honored as one of the 2021 elite women in mortgage, and received the 2021 Hampton Roads Women in Business Award.

In this episode, Jason and Chrissy discuss:

• Empathy and Authenticity in Leadership
• Building Trust and Connection
• Taking Action on Employee Feedback
• Relationships, Productivity & Overcoming the "Grind" Mentality
• Human-Centered Leadership & Investing in People

Key Takeaways: 

• Mastering empathy for leadership success leads to stronger team connections and improved collaboration
• Building trust in remote work teams creates a cohesive and productive virtual work environment
• Effective stress management strategies enhance well-being and productivity in the workplace
• Navigating the career development jungle gym leads to personal growth and professional fulfillment
• Enhancing team productivity with relationships fosters a positive and supportive work culture

“Relationships equal efficiency. Bottom line. ” - Chrissy Brown

Connect with Chrissy Brown:

Website: https://www.atlanticbay.com/ 

LinkedIn: https://www.linkedin.com/in/chrissy-zotzmann/ 

Connect with Steve and Jason:

LinkedIn: Jason or Steve

Website: Rewire, Inc.: Transformed Thinking 

Email: [email protected]

Show notes by: Angelo Paul Tagama

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.