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A listening tour is a set period of time where the new manager meets with as many key stakeholders as possible to ask questions, hear concerns, identify barriers, and build rapport.

Whether you’re trying to better your organization for your employees or looking to improve your services for your consumers, following through after a listening tour is a MUST for any business. Today, host John Laurito tells a story about a listening tour gone wrong after the leaders decided not to provide a resolution. So if you’re a leader who wants to better your business, ask your people; they’re the heart of the organization, after all. Moreover, don’t forget to take action.

Show notes:
[1:01] The backstory
[3:29] The listening tour
[5:47] And then nothing but crickets
[8:09] Leaders should take the pulse of your organization
[9:06] What A-players need
[10:13] The lesson: take action
[11:46] Outro

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