Sign up to save your podcasts
Or
Share 21. The truth behind ITIL 4: a tad of processes and a pinch of humans to make value streams, with Katrina Macdermid
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
21. The truth behind ITIL 4: a tad of processes and a pinch of humans to make value streams, with Katrina Macdermid
If you're planning on taking the ITIL 4 certification (or are in any way related to it), this episode is a must. Katrina Macdermid (ITIL master author) sheds some light — not without a bit of controversy — on the fundamentals of ITIL 4, what it went wrong, and what it got right. Join the conversation, and take with you the recipe to create effective value streams.
Katrina Macdermid is a consultant, educator, and IT Service Management Maturity Assessor. Her experience includes tenures at Jetstar Airways, Qantas, and Amadeus. She won three global awards in training and is an advocate of incorporating Human-Centered Design into ITSM
View all episodes
By InvGate
5
77 ratings
If you're planning on taking the ITIL 4 certification (or are in any way related to it), this episode is a must. Katrina Macdermid (ITIL master author) sheds some light — not without a bit of controversy — on the fundamentals of ITIL 4, what it went wrong, and what it got right. Join the conversation, and take with you the recipe to create effective value streams.
Katrina Macdermid is a consultant, educator, and IT Service Management Maturity Assessor. Her experience includes tenures at Jetstar Airways, Qantas, and Amadeus. She won three global awards in training and is an advocate of incorporating Human-Centered Design into ITSM
More shows like Ticket Volume - IT Podcast
View all
Hidden Brain
43,563 Listeners
The Daily
112,360 Listeners
Up First from NPR
56,503 Listeners
Darknet Diaries
8,035 Listeners
Behind the Bastards
15,566 Listeners
The IT Experience Podcast
1 Listeners
A Bit of Optimism
2,183 Listeners