With the rise of mobile banking, voice banking has taken a backseat. Many banks still use an outdated touch-tone model for their customers’ voice banking needs.

Yet, I believe voice banking is primed to take a great leap forward in optimizing customer engagement. We’ve seen tremendous strides in AI voice recognition technology over the last decade. Soon, your voice banking experience may be no different than talking with a teller.

In this episode of our Inside Digital Growth series, I dive into the digital mailbag and answer several burning questions you have about voice banking.

Join us as we discuss:

- What voice banking means for FIs and how it can help them grow (1:25)

- Concerns you should think about centered around voice banking (9:02)

- How voice banking aligns with KYC (‘Know Your Customer’) (13:42)

Check out these resources we mentioned during the podcast:

- Text your questions to James Robert at 415-579-3002

- James Robert Lay

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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