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Week 78 Topic: Knowledge Management
Craig Stoss and I muse about the validity of some of the metrics often applied to Knowledge Centred Support, and talk about the types of knowledge that apply in different situations. He resurfaces one of my favourite analogies for the difference between a KB and docs, too.
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By Charlotte Ward
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22 ratings
Send us a text
Week 78 Topic: Knowledge Management
Craig Stoss and I muse about the validity of some of the metrics often applied to Knowledge Centred Support, and talk about the types of knowledge that apply in different situations. He resurfaces one of my favourite analogies for the difference between a KB and docs, too.
Support the show
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