Veterinary practices encounter client conflicts and negativity. To enhance workplace culture, effective communication and hospitality training is key. This week, Shawn Wilkie and Dr. Ivan Zak discuss with Debbie Boone, CVPM the advantages of employing hospitality skills in veterinary medicine.

"Hospitality in Healthcare" by Debbie Boone.

Debbie Boone recommends the book "Crucial Conversations".