In this episode, recorded at the recent SNUG Members' Day conference in Cumbernauld, we hear from three companies working at different points along the patient journey in general practice. Barrie Holding from GP Triage talks us through an AI-powered triage system that conducts a real-time conversational assessment with patients, risk-stratifies their presentation, and books directly into the practice appointment book, potentially removing the clinician from the triage loop altogether. Emma Stubbs, Head of Products at OneAdvanced, shares the significant news that Vision Anywhere is no longer the strategic direction for the clinical system, and introduces IQ Health, a new platform whose first major feature is an intelligent consultation form that lets clinicians type notes or use their new Scribe while the system handles coding, within a SOAP GP record structure. And Dave Mills from Think Healthcare explains how cloud telephony and online consultation platforms are really two sides of the same coin, and how their Virtual Care Navigator product integrates with both Vision and DACS systems to let patients self-serve over the phone.

Running through all three conversations is a common theme: the front door of Scottish general practice is overdue a redesign. With new GP contract requirements around cloud telephony now in play, practices face real decisions about how they bring these tools together. We reflect on what these developments mean in practice, from the clinical safety questions around use of AI, to the challenges of bolting a modern interface onto an ageing clinical system, to the question of whether practices are ready to treat phone and online access as a single integrated service rather than two separate problems.

Think Healthcare

GPTriage

OneAdvanced GP Clinical System