In Season 3, Episode 4 of Food Service Matters, Patrick McDermott sits down with Tracey Fairclough, Managing Director of TAF Catering Consultancy, to unpack the major forces shaping the food service industry in 2025 and beyond.

Drawing on her TAF Talks report, where she surveys over 50 business leaders annually, Tracey shares the five key factors driving growth in the sector:

• Health & wellness

• Flexibility

• Personalisation

• Digital technology

• Sustainability

They explore how businesses can use data and AI to deliver personalised experiences, why food can play a key role in encouraging employees back into the office, and how to support clients through technology adoption with empathy and expertise.

Plus, Tracey breaks down the top three challenges for the industry today:

• Rising costs

• Labour shortages

• Shifting customer expectations

It’s a thought-provoking episode filled with practical ideas, strategic insights, and inspiration for food service professionals at every level.

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