The image of the banking industry has been severely tarnished by the financial crisis (2007-2008), which led to increasing regulatory and compliance demands. At the same time, the industry is experiencing emerging competition from FinTechs, evolving business models, and disruptive technologies. In light of these challenges, I recently spoke with Ralph Hamers, to explore his views on what effective leadership in the banking sector entails.

In our conversation, we touched on the following topics:

1 Why Ralph decided to join the banking industry
2 When and why did innovation become an important theme for him?
3 How 'traditional' banks should deal with Fintech companies
4 The culture change required in traditional banks
5 Addressing the image of the banking industry
6 The impact of technological developments on compliance costs
7 How to create successful top teams in the banking world
8 How to develop and foster a collective ethical mindset
9 Final thoughts

► About Ralph Hamers

Ralph Hamers advises both established and emerging players in the finance and digital industries. As former CEO of ING and UBS, he successfully led these global banks through significant transformations.

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