Leadership on the Rocks

#22 Service: It's Our Pleasure

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    Summary:  

    Essential Rock #7 Service

    Service is helping or doing work for the benefit of others. Think servant leadership and customer service

    Service is about taking action!

    Application:

    To provide quality service no matter your industry or leadership role, I believe there are five actions we need to take. The five actions behind great service are: 

    1. Be present and engaged
    2. Be quick to respond
    3. Anticipate needs and questions 
    4. Organize systems and processes for efficiency
    5. Have a positive and loving attitude

      6. References: 

      • Chick-Fil-A Restaurant https://www.chick-fil-a.com/about/who-we-are 
      • Brown, Brene (2018). Dare to Lead. New York: Random House. 
      • Gordon, Jon (2007). The Energy Bus. New Jersey: John Wiley & Sons Inc.
      • The Holy Bible, English Standard Version. ESV® Text Edition: 2016. Copyright © 2001 by Crossway Bibles, a publishing ministry of Good News Publishers.
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        Leadership on the RocksBy Bethany Rees