The HOA Pros Podcast

#223 - Guillermo Amador Sr., CCIP & Luz Veloz, CCIP

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This episode is all about security, strategy, and building something from the ground up.

We sit down with Guillermo Amador Sr., CCIP and Luz Veloz, CCIP, owners of Customized Guard Services, to talk about their incredible ownership journey — how they worked their way up in the industry and ultimately became business owners. Their story is a true ground-up success story built on grit, leadership, and vision.

We dive into:

🔹 How a modern Camera & Command Center supports HOA communities
🔹 What boards and managers should actually expect from their patrol/security vendor
🔹 Their unique hiring process and how they’ve achieved an impressive 90% colleague retention rate

They also share heartfelt gratitude for industry partners who have supported and inspired them along the way:

✨ Marla Fernandez – Action Property Management
✨ Rich Crane – PMP
✨ Sheridan Thomason – Action Property Management

Tune in for an inspiring conversation about ownership, accountability, culture, and raising the standard in HOA security.

Thanks to our sponsors!

Platinum: https://www.24hrc.com https://www.globaldisposal.com
https://www.pacificbackflow.com
Studio: https://www.fentongrant.com
Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com
Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

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The HOA Pros PodcastBy HOA Pros
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