Have you ever wondered how to apply a customer-centric approach to your advertising? Many digital marketers are guilty of thinking that customer centricity is owned by the CRM team – and that customer centricity is only possible after someone has bought something from you. Not so! On this episode of the scoop we explore why customer centricity should be an important part of paid advertising and what this practically means to your role.

Joining us for this episode are 2 great guests…

• Amy Bishop from CultivativeMarketing.com
• Navah Hopkins from Wordstream.com

Here’s what we discuss in today’s episode:

00:40 Introducing Amy

00:55 Introducing Navah

1:20 How does customer centricity and paid advertising work together?

3:00 Where does Navah get her data from?

3:50 How would Amy say that customer centricity weaves together with paid advertising?

7:00 How big is ‘nurturing’ a part of applying a customer-centric approach to paid advertising?

9:40 What kind of technologies should businesses be using to put this approach into action?

11:20 How manual is the process and how much can be automated?

14:00 How would Navah define personas?

16:00 How important is gender in establishing personas?

17:00 How does retargeting fit into this cycle?

19:30 What kind of soft skills do advertisers need to learn?

23:00 Do businesses with just the one product or service still need to have multiple personas?

25:30 Amy’s actionable tip

26:00 Navah’s actionable tip

Catch up with all the previous episodes and subscribe to the podcast for free here:
https://www.semrush.com/podcast/