This one caught me by surprise.

An epic conversation with Dr. Harvey Schuck about doctor and patient engagement became a CX and EX masterclass 🤩

Harvey is a physician working in 'Extended Urgent Care' in Atlanta, Georgia, a unit that sees patients who can't / won't go to Emergency Room in a public hospital.

What I learned through the 35 years of experience of Harvey is simply magnificent and I hope you will find the same depth in our conversation than I did.

One element will stay in my mind forever after our chat: GET INVOLVED AND INVOLVE. This advice is gold.

Here are some snippets of what Harvey talks about:

❌ The Healthcare American System is broken

⏱ You have 30 sec to connect with a patient

🧑‍⚕️ Medicine is more an art than a technical job

❤️ Why his role is NOT to make people better BUT to make them FEEL better

😣 What burnout really is

🧑‍🤝‍🧑 Why 'nice doctors have nice teams'

And SO MUCH MORE 🤩🤩🤩

If you work in the medical / healthcare field and in any service job, you can't miss this conversation: it is full of gems 🌟 you can use in your daily practice, right away.

ENJOY TO THE MAX 🤩🤩🤩!!!