The challenge that operators are dealing with today is the issue with consumer sentiment, and it's underperformance when sales and menu prices are up. Has the art of hospitality been lost? In todays podcast, I get a chance to break this down with Claiborne Irby, SVP, of Strategy & Insight at Focus Brands.

Our discussion topics:

1. Thoughts on new customer growth this year in the wake of consumer pushback on menu pricing - what is the strategy?
2. Where do you see the loyalty and community landscape going in the future - compared to what Starbucks and Brands like Doritos are doing with Web3
3. Where do you see your brands developing in terms of growth - new service models, marketing, and products?
4. What do you see as the largest issues facing the restaurant industry?
5. The shift of casual dining moving down with new strategies to match fast casual

About: Atlanta-based Focus Brands® is a leading developer of global multi-channel foodservice brands. Focus Brands, through its affiliate brands, is the franchisor and operator of more than 6,400 restaurants, cafes, ice cream shoppes, and bakeries in the United States, the District of Columbia, Puerto Rico, Guam and over 55 foreign countries under the Auntie Anne's®, Carvel®, Cinnabon®, Jamba®, Moe's Southwest Grill®, McAlister's Deli®, and Schlotzsky's® brand names, as well as the Seattle's Best Coffee® brand on certain military bases and in certain international markets. Please visit www.focusbrands.com to learn more.