<a target="_blank" href="https://www.buzzsprout.com/786260/fan_mail/new">Send us Fan Mail</a>Specials: Fireside 37 <a href='https://www.linkedin.com/in/sophie-heller/'>Sophie Heller</a> joins me from <a href='https://outschool.com/'>Outschool</a>, which, as you might expect, experienced serious hypergrowth in the wake of COVID-19!  Sophie explores how those first days and months unfolded, and reflects on her feelings about the experience now.<a rel="payment" href="https://www.buzzsprout.com/786260/support">Support the show</a>

Send us Fan Mail Specials: Fireside 37 Sophie Heller joins me from Outschool, which, as you might expect, experienced serious hypergrowth in the wake of COVID-19! Sophie explores how those first days and months unfolded, and reflects on her feelings about the experience now. Support the show

<a href="https://www.buzzsprout.com/786260/fan_mail/new" rel="noopener noreferrer">Send us Fan Mail</a>Specials: Fireside 37 <a href="https://www.linkedin.com/in/sophie-heller/" rel="noopener noreferrer">Sophie Heller</a> joins me from <a href="https://outschool.com/" rel="noopener noreferrer">Outschool</a>, which, as you might expect, experienced serious hypergrowth in the wake of COVID-19!&nbsp; Sophie explores how those first days and months unfolded, and reflects on her feelings about the experience now.<a href="https://www.buzzsprout.com/786260/support" rel="noopener noreferrer">Support the show</a>

237: Fireside with Sophie Heller

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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Management

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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237: Fireside with Sophie Heller

237: Fireside with Sophie Heller