Are you burning out from trying to please everyone while your MSP slowly kills your personal life? What if putting yourself first actually made you better at serving clients?

00:00 Introduction and misconceptions about Harold

02:30 The lazy person's guide to MSP efficiency

06:00 Why fancy proposals kill your close rate

11:00 34 years without hiring a single salesperson

16:30 The 10% client rule that prevents business death

22:00 "I don't like this" - the 4 words that scale MSPs

27:30 Why selfishness is the key to MSP success

32:00 Building sustainable business through boundaries

In this episode, Harold Mann reveals how strategic selfishness built his bulletproof MSP over 34 years. His contrarian approach puts operational excellence and personal well-being first - leading to better client outcomes and sustainable growth.

We cover:

• Why being "extremely lazy" drives better business decisions
• The mortality event that taught him the 10% client concentration rule
• How one-page proposals actually improved his close rates
• Why "I don't like this" became his team's most powerful tool
• The restaurant analogy for premium MSP positioning
• Why selfishness prevents burnout and improves service delivery

👤 Guest: Harold Mann, CEO of Mann Consulting, San Francisco-based MSP specializing in Mac environments with global co-managed IT partnerships

👇 Do you struggle with putting boundaries in your MSP business? Share how you balance client demands with self-care in the comments!