Ticket Volume - IT Podcast

24. The risk of enablement and the power of Value Streams, with Daniel Breston


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With half a century in IT, Daniel Breston has seen it all. Here, he shares some learnings on one of his favorite topics (Value Streams). Plus, he advises leaders on how to properly enable (and not "empower") their teams and gets a bit mad when Matt mentions the concept of "best practices" — all while mentioning Batman and quoting Sherlock Holmes.


Daniel Breston is a retired coach, blogger, speaker, and writer with more than 50 years of experience in IT. In his own words, he has been "in almost all roles in IT, from Service Desk to CIO." He's currently a board member of itSFMF UK, and once in a while picks up his old habits with part-time mentorships and workshops.

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