If you're The Boss, you have a responsibility to fix systems and processes.  One of the best methodologies you can use is LEAN.  Our guest today is Paul Critchley, the President and CEO of New England Lean Consulting.  Paul is an expert in setting up LEAN in organizations and a master problem-solver and troubleshooter.  He'll give you some tips on why LEAN is useful and tools on implementing it.  He also gives a new perspective on why people resist change and how to help them through it!