Episode 241: Adapting to Unannounced Change

In this episode, Dr. Janel Anderson explores how rapid, unannounced changes in technology—like unexpected software redesigns—can create frustration even among those who embrace innovation. Drawing on her own volatile experiences with changes in her bookkeeping and email software, she highlights the importance of key design heuristics: visibility, consistency, and user control. Dr. Janel connects these principles to leadership, noting that the way change is introduced makes all the difference in whether people adopt or resist it. Whether you’re a leader or a product designer, you’ll find actionable advice for rolling out changes that respect users’ needs and foster smoother transitions.

Find show notes at https://janelanderson.com/241