(Part 12 of 30) Blue-Collar Kaizen: Leading Lean and Lean Teams...Ch. 12 The Emotional Trust Account: You are either making deposits or withdrawals. “If I try to use human influence strategies and tactics of how to get other people to do what I want, to work better, to be more motivated, to like me and each other - while my character is fundamentally flawed, marked by duplicity or insincerity - then, in the long run, I cannot be successful. My duplicity will breed distrust, and everything I do - even using so-called good human relations techniques - will be perceived as manipulative.” ~ Stephen R. Covey