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Specials: Fireside 43

Vaishali Dialani is Head of Customer Experience at NOW Money, a fintech company with a unique customer base and on a mission to ensure everyone has instant access to financial services they can, and want, to use - no matter who they are, where they are from, or how much they earn.

Vaishali and I talk about the specific challenges in supporting these customers, and the most important commodity: trust.

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