<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a text</a>Specials: Fireside 43 <a href='https://www.linkedin.com/in/vaishalidialani/'>Vaishali Dialani</a> is Head of Customer Experience at <a href='https://www.nowmoney.me'>NOW Money</a>, a fintech company with a unique customer base and on a mission to ensure everyone has instant access to financial services they can, and want, to use - no matter who they are, where they are from, or how much they earn. Vaishali and I talk about the specific challenges in supporting these customers, and the most important commodity: trust. <a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the show</a>

Send us a text Specials: Fireside 43 Vaishali Dialani is Head of Customer Experience at NOW Money, a fintech company with a unique customer base and on a mission to ensure everyone has instant access to financial services they can, and want, to use - no matter who they are, where they are from, or how much they earn. Vaishali and I talk about the specific challenges in supporting these customers, and the most important commodity: trust. Support the show

<a href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms" rel="noopener noreferrer">Send us a text</a>Specials: Fireside 43 <a href="https://www.linkedin.com/in/vaishalidialani/" rel="noopener noreferrer">Vaishali Dialani</a> is Head of Customer Experience at <a href="https://www.nowmoney.me" rel="noopener noreferrer">NOW Money</a>, a fintech company with a unique customer base and on a mission to ensure everyone has instant access to financial services they can, and want, to use - no matter who they are, where they are from, or how much they earn. Vaishali and I talk about the specific challenges in supporting these customers, and the most important commodity: trust. <a href="https://www.patreon.com/user?u=28654526" rel="noopener noreferrer">Support the show</a>

243: Fireside with Vaishali Dialani

<div>Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.</div>

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Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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243: Fireside with Vaishali Dialani

243: Fireside with Vaishali Dialani