PSA Impact is a podcast series hosted by Chris Timm and Rayanne Buchianico. The series is PSA independent and is designed to help MSPs worldwide get the most from their PSA tool and to manage their business. Get your questions answered by the experts and learn how to maximise profitability and increase efficiency in your MSP.

In this episode, Rayanne and Chris discuss work types and roles in Autotask, the differences between the two, the approach to setting them up, and how they function.