Season 3, Episode 7 – People First: Blain Shepherd on Culture, Tech and Transparency at Thomas Franks.

This week on Food Service Matters, host Patrick McDermott sits down with Blain Shepherd, UK Managing Director at Thomas Franks Ltd — an independent caterer known for its client-first culture and commitment to chef creativity.

Blain shares a candid look at how Thomas Franks is evolving, from onboarding school leavers to building personal development plans that empower team growth at every level.

In this episode, Blain and Patrick discuss:

• The impact of Project Unity on financial transparency and client relationships

• How investing in young talent builds long-term strength

• What freedom really means for chefs — and why it matters

• The role of tech in simplifying processes and saving time

• Why culture and trust still sit at the heart of good food service

It’s a grounded, thoughtful conversation from someone who’s grown up in the business and is helping shape its future.

Tune in for lessons in leadership, transparency, and nurturing people in food service.