Whether you’re negotiating with another agent, interviewing a potential team member or just having a difficult conversation, it’s important to remember that your words matter. In this episode, Angela talks to Dylan de Bruin about 25 words and phrases that can change your conversations, make you a better listener and help you achieve more. In part two, they discuss phrases to use in difficult, emotionally charged, or contentious conversations to help de-escalate and reach common ground.

Download the Words to Win With, Pt. 2 packet here.

Missed part one? Listen to it here.