<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a text</a>Ryan Klausner: The Difference Between What Customers Say And What Customers DoRyan returns to talk about understanding customer feedback in the context of (and often the contrast to!) how customers actually behave!<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the show</a>

Send us a text Ryan Klausner: The Difference Between What Customers Say And What Customers Do Ryan returns to talk about understanding customer feedback in the context of (and often the contrast to!) how customers actually behave! Support the show

<a href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms" rel="noopener noreferrer">Send us a text</a>Ryan Klausner: The Difference Between What Customers Say And What Customers DoRyan returns to talk about understanding customer feedback in the context of (and often the contrast to!) how customers actually behave!<a href="https://www.patreon.com/user?u=28654526" rel="noopener noreferrer">Support the show</a>

253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner

<div>Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.</div>

Business

Technology

Management

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

Share 253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner

Sign up to save your podcasts

253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner

253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner

More shows like Customer Support Leaders

HBR IdeaCast

TED Talks Daily

The School of Greatness

The Official SaaStr Podcast: SaaS | Founders | Investors

The Daily

Up First from NPR

The Game with Alex Hormozi

Modern Wisdom

Advice from a Call Center Geek!

On Purpose with Jay Shetty

Coaching Real Leaders

Huberman Lab

The Mel Robbins Podcast

HBR On Leadership

Happy to Help | A Customer Support Podcast