What really happens when a client gets hit with ransomware? In this episode, we're going behind the scenes of real cyber incidents. From the first call to final recovery, Chris Loehr, EVP at Solis, shares the high-pressure decisions, common failures, and communication breakdowns that happen during a breach—and how MSPs can help their clients avoid becoming a headline. Whether you're building your first response plan or running tabletop exercises, this is the clarity every MSP needs before crisis hits.