In this episode, I’m diving into the essential policies and procedures every pet business owner needs to put in place to create strong foundations and protect both your clients and your team.

Having clear systems isn’t just about covering yourself legally, it also builds trust, professionalism, and consistency, which are the backbone of a successful business.

I’ll walk you through the non-negotiables, from contracts and cancellation policies, to staff handbooks and emergency procedures. If you’ve been running your business on the fly, this episode will give you the clarity and confidence to get your house in order and set yourself up for growth.

What You’ll Learn in This Episode

-Why policies are a non-negotiable for sustainable growth

-The top procedures to have in place for client management and staff training

-How strong systems protect your reputation and reduce stress

-Simple steps to start implementing these policies today

If you’re ready to put these strategies into action and want extra support, make sure you’re following the podcast and leave a review to let me know what you think. You can also connect with me on socials for more behind the scenes tips and resources.

Connect with Me

Instagram: @theprofessionalpetsitter_

TikTok: @chenelleconquest

Website: www.petindustrymentor.com