This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Anna Foster, Chief of Staff at Veterinary Emergency Group (VEG). They discuss how the company prioritizes both employee and customer experiences in emergency care.

Dr. Foster discusses their open-concept hospital design, allowing pets and owners to stay together during treatment, and explains how they track employee and customer experiences with innovative metrics.

Learn more about the Veterinary Emergency Group.

Dr. Foster recommends "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara.