In this episode of She Makes Waves, I dive into the current state of customer service and hospitality in business. After a series of frustrating interactions with companies, like dealing with my Dyson blow dryer and a "predator towing" company, I started to wonder: Where has good customer service gone? I share both negative and positive customer support experiences, discussing how hospitality is essential in building trust and long-lasting relationships. In this episode, I emphasize that how we respond to problems in our businesses can be more impactful than the problem itself. Whether you're in the beauty industry or any other small business, the hospitality and customer care you offer could be the most valuable marketing tool you have. Tune in for real-life stories and insights on how businesses, big and small, can step up their customer support game.