In this fascinating episode, Shekar and Gary interview Jon Stine, Executive Director of Open Voice Network, an industry association dedicated to developing standards in the world of voice assistance. As voice technologies develop, where will they be used? What types of data can be gleaned from voice interactions? Who owns the data? These are all questions the Open Voice Network is working to answer. The three also discuss what the implications are for retail and the role voice plays in a frictionless customer journey.